Application Support – Team Lead (BC586086814)

Location: Indianapolis, IN
Compensation: Pays up to $75K per year

Pinnacle Partners is assisting our client in a search for an Application Support, Team Lead.  This resource will be tasked with managing 10 application support technicians.

RESPONSIBILITIES:

• Act as lead for resolution of issues. This includes following communication guidelines to notify appropriate parties.
• Troubleshoot complex issues across various Windows systems
• Manages tickets and audits with regard to service level agreements
• Perform as a backup to the Application Support Manager for processes that include:
  • Invoice Reporting process as well as other executive level reporting needs using SQL and PL/SQL reports
  • Change Management
  • Active Batch administrator
  • Run team meetings
• Provide training for new Application Support technologists.
• Provide support and information to team members regarding department policies and procedures, escalation of issues and application/system knowledge.

REQUIREMENTS:

• Bachelor degree in Computer Science, Information Systems, or Engineering
• 3+ years of experience supporting database applications
• 3+ years in a technical support role
• Strong knowledge of Oracle SQL and PL/SQL
• Experience in troubleshooting multiple system types

TERMS:

This is a direct hire opportunity with a salary up to $75K per year.  Role offers a 5% bonus potential.

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