Application Support – Team Lead (BC586086814)

Location: Indianapolis, IN
Compensation: Pays up to $75K per year

Pinnacle Partners is assisting our client in a search for an Application Support, Team Lead.  This resource will be tasked with managing 10 application support technicians.

RESPONSIBILITIES:

  • Act as lead for resolution of issues. This includes following communication guidelines to notify appropriate parties.
  • Troubleshoot complex issues across various Windows systems
  • Manages tickets and audits with regard to service level agreements
  • Perform as a backup to the Application Support Manager for processes that include:
    • Invoice Reporting process as well as other executive level reporting needs using SQL and PL/SQL reports
    • Change Management
    • Active Batch administrator
    • Run team meetings
  • Provide training for new Application Support technologists.
  • Provide support and information to team members regarding department policies and procedures, escalation of issues and application/system knowledge.

REQUIREMENTS:

  • Bachelor degree in Computer Science, Information Systems, or Engineering
  • 3+ years of experience supporting database applications
  • 3+ years in a technical support role
  • Strong knowledge of Oracle SQL and PL/SQL
  • Experience in troubleshooting multiple system types

TERMS:

This is a direct hire opportunity with a salary up to $75K per year.  Role offers a 5% bonus potential.

Contact

Kim Koers
Sr. Recruiter
kimberlyk@partnersinstaffing.com
317-805-1919