Pinnacle Partners is assisting our client in a search for an Application Support, Team Lead. This resource will be tasked with managing 10 application support technicians.
- Act as lead for resolution of issues. This includes following communication guidelines to notify appropriate parties.
- Troubleshoot complex issues across various Windows systems
- Manages tickets and audits with regard to service level agreements
- Perform as a backup to the Application Support Manager for processes that include:
- Invoice Reporting process as well as other executive level reporting needs using SQL and PL/SQL reports
- Change Management
- Active Batch administrator
- Run team meetings
- Provide training for new Application Support technologists.
- Provide support and information to team members regarding department policies and procedures, escalation of issues and application/system knowledge.
- Bachelor degree in Computer Science, Information Systems, or Engineering
- 3+ years of experience supporting database applications
- 3+ years in a technical support role
- Strong knowledge of Oracle SQL and PL/SQL
- Experience in troubleshooting multiple system types
This is a direct hire opportunity with a salary up to $75K per year. Role offers a 5% bonus potential.