Customer Quality Engineer

Location: Indianapolis, IN
Compensation: $60k-$80k

Position Summary:

  • Interpret and communicate customer quality system requirements to division and plant personnel that must be met upon initial submission of specific parts and on-going performance requirements
  • Establish and monitor metrics that quantify and quality and delivery performance to our OE      customers.
  • Recommend and advise plants regarding policies, procedures and work instructions to comply with ISO requirements.
  • Assure that product is designed according to the APQP process and comply with customer specific      requirements.
  • Represent the quality function during launch phases for all products.
  • Review customer drawings and technical requirements prior to PPAP phase to assure that customer      requirements are clearly stated and understood.
  • Co-ordinate the PPAP process for North American plants to meet customer submission targets.
  • Promote standardization and error-proofing of equipment, materials, components and processes to      continuously improve the quality of finished parts.
  • Support CMT (Channel Management Teams) by providing quality support and data during monthly CMT meetings.
  • Investigate reason for customer/field complaints, provides written/verbal response, co-ordinates corrective action implementation in design or manufacturing process.
  • Visit locations, sub-contractors, customers or field locations to better understand causes for complaints, particularly those that may be manufacturing related.
  • Monitor customer rejected material notifications and accumulates data into PPM. Track performance data to target levels and identify improved procedures, equipment, materials to error-proof processes.
  • Facilitate analysis of business processes that cause customer complaints that are the result of errors made at the division level.
  • Evaluate recommended changes to manufacturing processes or components to assure that the change will      not affect manufacturing process or finished part performance.
  • Conduct and/or coordinate quality sorts at third party distribution warehouse or customer facility.
  • Assess quality system effectiveness and efficiency of assembly operations and division offices.
  • Follow up with operations regarding containment actions and corrective/preventive actions implemented as a      result of quality problems experienced by assembly operations, OE customers or field performance.
  • Conduct audits to ISO/TS standards or customer requirements assembly operations.

Use statistical tools and other problem solving methods to analyze procedures, processes and product to reduce or eliminate sources of variation.


  • 4 years progressively responsible Manufacturing/Engineering experience.
  • BS Engineering or Operations



Bryson Cruse
Engineering/Manufacturing Account Manager