Customer Quality Engineer

Location: Indianapolis, IN
Compensation: $60k-$80k

Position Summary:

• Interpret and communicate customer quality system requirements to division and plant personnel that must be met upon initial submission of specific parts and on-going performance requirements
• Establish and monitor metrics that quantify and quality and delivery performance to our OE      customers.
• Recommend and advise plants regarding policies, procedures and work instructions to comply with ISO requirements.

• Assure that product is designed according to the APQP process and comply with customer specific      requirements.
• Represent the quality function during launch phases for all products.
• Review customer drawings and technical requirements prior to PPAP phase to assure that customer      requirements are clearly stated and understood.
• Co-ordinate the PPAP process for North American plants to meet customer submission targets.
• Promote standardization and error-proofing of equipment, materials, components and processes to      continuously improve the quality of finished parts.
• Support CMT (Channel Management Teams) by providing quality support and data during monthly CMT meetings.
• Investigate reason for customer/field complaints, provides written/verbal response, co-ordinates corrective action implementation in design or manufacturing process.

• Visit locations, sub-contractors, customers or field locations to better understand causes for complaints, particularly those that may be manufacturing related.
• Monitor customer rejected material notifications and accumulates data into PPM. Track performance data to target levels and identify improved procedures, equipment, materials to error-proof processes.
• Facilitate analysis of business processes that cause customer complaints that are the result of errors made at the division level.
• Evaluate recommended changes to manufacturing processes or components to assure that the change will      not affect manufacturing process or finished part performance.
• Conduct and/or coordinate quality sorts at third party distribution warehouse or customer facility.

• Assess quality system effectiveness and efficiency of assembly operations and division offices.
• Follow up with operations regarding containment actions and corrective/preventive actions implemented as a      result of quality problems experienced by assembly operations, OE customers or field performance.
• Conduct audits to ISO/TS standards or customer requirements assembly operations.

Use statistical tools and other problem solving methods to analyze procedures, processes and product to reduce or eliminate sources of variation.

Qualifications:

• 4 years progressively responsible Manufacturing/Engineering experience.
• BS Engineering or Operations

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