Customer Service Representative

by Karen | Sep 9, 2015 | 0 comments

Pinnacle Partners has an opening for a contract to hire Customer Service Representative position in the Carmel area.

Responsibilities will include:

Provide prompt and courteous service during inbound and outbound phone calls with the client customers and respond to questions and concerns.
Contact clients, their customers, dealerships and field inspectors to schedule inspections that meet the availability of all parties
Communicate with Regional Managers and dispatchers in the United States and Canada to schedule inspections

Job requirements will include:

Working with duel monitors
Basic computer knowledge
Standard office equipment
Detail oriented
Ability to learn quickly and multi task

Do you want massive traffic?

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BRIAN TREECE

CHIEF FINANCIAL OFFICER

I grew up in Olney, Illinois, and attended Murray State University earning a BS degree in Accounting in 1983. Upon graduation, I moved to Indianapolis where I started my career with a regional distribution company. Over the next several years, I performed a variety of accounting and operational roles. However, I decided to leave the accounting profession and accepted a role as a recruiter with a national staffing firm.

After several years, I decided to move to a smaller staffing firm where I placed Accounting and Financial professionals focusing on the Central Indiana area. In 1999, after seven successful years, I left this small staffing firm and co-founded Pinnacle Partners. Pinnacle has experienced tremendous growth over the years and I attribute this growth, in part, to the principals I learned early in my career. These principals include building long lasting relationships by providing excellent customer service and superior results. I am very proud of our team of dedicated employees that has facilitated this growth.

On a personal note, I am married with three children. When I am not at work, you can usually find me coaching a youth basketball game. I have been fortunate to have had the opportunity to coach for over 24 years. I am a huge Green Bay Packers and St. Louis Cardinals fan and enjoy traveling to watch them play.

ALEKA ARATA

Administrative Asssistant

I love Disney and time with my kids when not at the office.

BRANDEN CAMP

IT Recruiting Manager

I was born and raised in Shelbyville, IN and attended Ball State University. Upon graduating, I moved to Indianapolis and started my professional career.

My career began at CEDIA as a Latin America Development Manager. At CEDIA, I traveled throughout Latin America hosting various tradeshows and educational events in countries such as Argentina, Brazil, Colombia, Dominican Republic and Mexico. I speak fluent Spanish and Brazilian Portuguese. After CEDIA, my career transitioned to banking. I spent 3 years in banking in both management and sales roles.

I joined Pinnacle Partners in September of 2014 as an IT Recruiter. I love the opportunity to help people transition into a new career that fits a candidate’s goals and aspirations.

I enjoy spending time with my family. I am an avid Colts, Pacers, IU basketball and Michigan.

KIM KOERS

Lead IT Recruiter

I am a life- long resident of Indianapolis, Indiana. After graduating from Bishop Chatard High School, I attended Ball State University earning a Bachelor of Science degree in Physiology and Health Science.

In 2008, with a desire to help others achieve their goals, I joined Pinnacle Partners. I have held multiple positions in our industry leading to my current role of IT Recruiting Manager. My wide range of experience gives me the unique perspective of being able to relate to and build professional relationships at every level of our industry. My experience has given me a keen understanding of the staffing needs of our clients on a strategic level. I am fun loving, adventurous, and enjoy meeting new people and establishing positive relationships. I enjoy spending time with my parents, brother, three sisters, five nieces, two nephews and my puppy Pipa.

Once you enter into a recruiting partnership with me, you will have a sense of being part of the Pinnacle Partner family.

HEATHER BURGESS

Sr. Account Manager

I was born in Ft. Lauderdale, Florida and moved to Indianapolis at the age of 7. I attended Hanover College and graduated with a Bachelor of Arts degree in business. After college, I spent 6 years in retail management and inside sales before entering the world of staffing. I joined a staffing firm where I spent the next 8 years as a direct hire recruiter in the engineering/manufacturing sector. Having experience in both sales and recruiting, I knew my passion was on the sales side. In sales, I enjoy working directly with clients, developing relationships and satisfying my customer’s staffing needs. I joined Pinnacle Partners as an account manager and I can’t say enough about this company and the team we have here at Pinnacle, otherwise known as my work family. Their high idealism, integrity, principles and ethics are unparalleled to anything I have ever known or seen. It truly is a stand-up organization and one that I am so very proud to be a part of.

When I am not at work, I am usually spending time with my husband, our new beautiful baby girl Ava and our spoiled little dog. I enjoy anything outdoors, all sports, teaching Sunday school, giving back to my community through volunteer work and vacationing to sunny Florida.

MICHELLE TANKERSLEY

Senior IT Account Executive

I have been in the IT staffing industry for 22 yrs. During this time I have had the opportunity to participate in recruiting, sales, account management and resource management. I truly enjoy connecting IT talent with career opportunities and believe that I have found my niche. I could not imagine a more rewarding career than helping others achieve and grow in this field.

Outside of work I care for aging family members and value any time that I can spend with them. I also enjoy travel and cruising and go to tropical destinations as often as I can.

Dave Reese

Senior Director of Staffing

I grew up as a part of a large family in Franklin, Indiana and attended Manchester College, graduating with a Bachelor of Science degree in accounting. Following college, I spent the initial five years of my career working in the accounting field within the manufacturing industry, mainly focusing on cost accounting.

In 2000, I had the opportunity to join Pinnacle Partners and develop the Temporary Accounting Staffing Division. The opportunity to join a management team of former co-workers was exciting, and it made for an easy transition into a company with very strong ethical and business leadership. Since joining Pinnacle, my responsibilities have grown along with the company. I currently manage all aspects of the Accounting, Administrative, and Manufacturing/Engineering divisions. I am proud of the growth that we have experienced at Pinnacle.

My time at Pinnacle has allowed me to have a very rewarding career while never losing sight of my other priorities in life. My wife, Sara, and I have three boys who are very active in sports; they definitely keep us on the go. My hobbies include coaching youth athletics and serving on the Board of Directors for the Franklin Boys and Girls Club and the Franklin Wrestling Club. I enjoy being involved in the same youth programs that were so important to me when I was young.

STEVE MATTEI

Chief Operating Officer

I am from Louisville, KY, and attended the University of Dayton where I earned a BS degree in Computer Science. After graduation in 1986, I moved to Chicago where I started my career as a Systems Analyst for a proprietary trading firm in the heart of Chicago’s financial district. Although this opportunity was exciting and challenging, I had a strong desire to move my career in a different direction. In 1990, I accepted a role as an IT Recruiter for a national staffing firm.

In 1993, my wife and I moved to Indianapolis where I joined a small staffing firm and continued in the role of IT staffing. For the next 6 years, I worked extensively throughout the Central Indiana area assisting countless companies and professionals with Information Technology staffing and career development. In 1999 I co-founded Pinnacle Partners with Herb Benshoof and Brian Treece.

On a personal note, I am married with four children. Our family enjoys all kinds of sports including lacrosse, football, basketball, and volleyball. Whether I am coaching or watching from the stands, I enjoy being involved with youth sports and sharing in these activities with my kids.

DAN COLE

Director of IT Staffing

I was born and raised in northwestern Indiana and attended Ball State University earning a Bachelor of Science degree in criminal justice and criminology. After spending a few years in the Southwest and two years as a 6th grade teacher in central Florida, I relocated back to Indiana to be closer to my family.

My IT staffing career began as a recruiter in 1995. After a few short months, I moved into an account management role. In 2002, I joined Pinnacle as an Account Manager as they were expanding into IT contract placement. Currently I am an IT Business Development Manager for Pinnacle.

Outside of the office, I enjoy spending time with family and friends and stay active participating in a variety of outdoor activities. I like to watch and play all sports. I am also an avid fan of the Indianapolis Colts and Chicago Cubs.

TANNER MCCRACKEN

IT Recruiting Manager

I was born and raised in Shelbyville, IN and attended Ball State University graduating with a B.S in Business Information Technology. After graduation, I moved to Indianapolis to begin my professional career.

I started my career as an IT technician for Guitar Center. After 2 years I moved on to a better opportunity at Finish Line Corporate where I quickly made my way up the ranks to Manager of IT Procurement and Deployment. I joined Pinnacle in April of 2017 and love being able to help people in their professional advancement. It has been a very rewarding career thus far.

In my free time, I enjoy spending time with my son Jax, as well as friends and family. I have a strong passion for music. I have spent most of my life in rock bands and love writing music, playing guitar, playing piano, and doing some fishing as well.

CATHY COTTRELL

Senior Recruiter

I grew up in Fishers, Indiana and have remained there since college. I attended Indiana University in Bloomington my sophomore year where I earned a Bachelor’s degree in Sociology. After college, I joined a national placement agency where I staffed clerical and light industrial candidates. After 7 years, I accepted a role with a smaller staffing firm specializing in financial and accounting staffing.

After 8 years, the company sold and the culture quickly became different. At that time, I was recruited to join Pinnacle Partners, which was formed by former colleagues of mine. I have been at Pinnacle since 2001 as a Recruiter for the Accounting and Finance division. I have seen tremendous growth within my time at Pinnacle and yet the core beliefs of the company remain the same. To always provide the best customer service to both the company and the candidate. While everyone works hard in the company the owners have always had a deep respect for family obligations.

When I am not at Pinnacle, I enjoy spending time with my husband, daughter and extended family.

KACY WILSON

Recruiting Manager

I grew up in Franklin, Ind. where I reside with my family today. After high school, I attended I.U.P.U.I. and graduated with a Bachelor‘s degree in communication. Soon after graduating college, I began working in the staffing industry as a recruiter for a firm that focused on administrative and light industrial positions.

In 2005, I wanted to branch out and expand my recruiting experience. I had the opportunity to join Pinnacle Partners in a role that would help to further develop their Administrative Recruiting Division as well as expose me to the staffing of accounting professionals. In 2012, I was promoted to Manager of Administrative Recruiters. I manage a staff of three who support the temporary, temp-to-hire and direct hire administrative placement needs of our clients. I am excited to be a part of this growing division.

Pinnacle Partners is an organization that promotes a family-friendly environment for which I am very thankful. When I started seven years ago, I had a 9-month-old as well as a 2-year-old. As they grow, my children continue to be very active in school and recreational programs. My husband, Jason, and I are involved in each of their activities. I also enjoy working out, and I am currently training for my first half marathon. I am proud to work for a company that allows me to have a successful career while also balancing a family and maintaining an active lifestyle.

ADAM WACHTEL

Lead IT Recruiter

I was born and raised in Robinson, IL and attended nearby Indiana State University in Terre Haute, IN. Immediately upon graduating, with much thought and careful consideration, I made the move to Indianapolis to begin my career.

My career started at John Hancock as a Financial Advisor. I immediately passed the Series 6 & 63 allowing me the ability to provide financial stewardship and guidance to my clients’ investments and insurance needs. From there my journey took me to Alabama to run my family’s new car dealerships for several years allowing me the opportunity to run a large successful business. Eventually we sold the business and I was happy to move back to Indianapolis where I spent the next five years as a Senior Product Advisor within the Healthcare Insurance industry.

I joined Pinnacle Partners in early 2011 and was promoted to Senior IT Recruiter in 2012. I regularly attend networking events including IndyJUG which is sponsored by Pinnacle Partners. I enjoy engaging in the technologies that are relevant to candidates that I represent.

Each year I attend as many sporting events as possible. You can find me at all the Colts home games as well as many Pacers games. I also make the trip over to Cincinnati to cheer on the Reds. Other hobbies include listening to music and staying up to date on technologies.

MICHELLE PAPPAS

Controller

I was raised in Merrillville, Indiana, and attended Indiana University where I earned a Bachelor of Science degree in accounting. I started my career in Chicago with a small public accounting firm. Although this was great experience, I was soon married and found myself relocating to Indianapolis with my husband. I spent the next several years as an Accounting Manager for a larger telecommunications manufacturer. Along the way, I developed a passion for travel which led me to working in the travel industry in my spare time. However, we found ourselves relocating to Michigan so I took this opportunity to work full time in the travel industry. In 2000, we returned back to Indianapolis where I joined Pinnacle Partners in a part time capacity. Part time evolved into full time as my children grew. I have held many positions at Pinnacle Partners, and I am now the Corporate Controller. I have witnessed Pinnacle’s growth first-hand, and I have been given the opportunity to work with an excellent group of employees and clients. I enjoy coming to work and am honored to work for a company that has allowed me to have a successful career while balancing my family.

In my free time, I continue to work with travel planning, and I also enjoy scrapbooking, travel, spending time with family and my dog Lucky.

HERB BENSHOOF

CHIEF ADMINISTRATIVE OFFICER

Growing up in Iowa, I learned the value of a strong work ethic at an early age. Losing my mother at the age of eight, I helped raise my younger brother and sister as my father worked two jobs to support four children. I began working at the age of 12, went on to work full and part-time jobs at CPA firms during my college years, and paid for my entire college education. That work ethic has carried me through my successful 30 year career in the CPA profession, including the last 25 years in business and industry. After working in public accounting for five years with two Big Six firms, Deloitte & Touche and KPMG Peat Marwick, I decided to branch out into the world of executive recruiting for Accounting, Finance and Information Technology.

Pinnacle Partners was cofounded in Indiana in September 1999 to assist Accounting, Finance and Information Technology professionals in locating career opportunities. Pinnacle Partners has helped hundreds of candidates each year develop their career strategies. Pinnacle Partner’s unique approach to understanding an individual’s career/personal wish list has made Pinnacle Partner’s one of the leaders in professional staffing.

MICHELLE HAIMBAUGH

Lead IT Recruiter

I grew up in Indianapolis, Indiana and graduated from Purdue University in Retail Management. After college, I worked as a footwear buyer for a national retailer and a large department store for ten years. After taking some time off to raise my three children, I re-entered the workforce on the sales side of the business selling customer service and sales training to companies.

From this experience, I learned the value of building relationships and servicing the customer. At Pinnacle Partners, I have had experience on the recruiting and the account management side. From working both sides of the business, I’ve decided my passion is recruiting and really enjoy connecting IT professionals with career enhancing opportunities.

CLAY PARDIECK

IT Account Manager

I grew up in Southern Indiana in a town called Seymour, I went to Seymour High School where I played varsity baseball. After High School I attended Purdue University where I earned my degree in Selling and Sales Management. Upon graduation I decided to move to the Indianapolis area join Pinnacle Partners team as an IT Recruiter.

When I am not at the office I enjoy spending my free time hanging with friends and staying active with activities like disc golf and running. I am an avid Indianapolis Colts and Cincinnati Reds fan.

BEN NICHOLSON

Finance & Accounting Recruiter

I grew up close to Indianapolis and, for the most part, have stayed close to home. I went to school at Taylor University (Go Trojans!) where I had the opportunity to play four years of college football and graduated with a degree in Accounting. I went to work for a national CPA firm in South Bend in their audit group and after a couple of years, transitioned out into corporate accounting. After meeting my wife, we moved to San Francisco for her job and spent a few years in the Bay Area, where I worked as an outsourced Controller for a portfolio of tech start-ups.

We eventually moved back to be closer to family and I came into Pinnacle as a candidate, looking for a position in the local market. I was instantly impressed with the relational, deliberate approach to the placement process. I wasn’t just another resume needed to make a transaction. I ended up joining Pinnacle as a recruiter in the spring of 2013 and have loved it ever since. With my background in accounting, I'm able to leverage that knowledge to better understand the technical nuances of the needs of my clients, as well as the backgrounds of the candidates I work with. I partner with public and privately-held companies all over Central Indiana to help them identify and hire the best accounting and finance talent the market has to offer, with positions ranging from Staff Accountant, up through CFO. When I’m not in the office, you can find me watching sports (Cubs, Colts, Pacers, Boilers) or the latest superhero movie, or hauling my daughter around to whatever sport/activity she’s involved in that season.

Sherry Wille

Sr. Account Manager

I have lived most of my adult life in Indiana. I went to college at Ball State where I graduated with a degree in Marketing and a minor in Interpersonal Relations. After college, I moved to Indianapolis and entered the staffing industry. I began as a recruiter for a national staffing firm then moved into sales working for an accounting placement firm in 1995. I joined the Pinnacle team in 2001 and it’s been a great experience for me. With over 21 years of industry experience in the Indianapolis Marketplace, I have been able to meet some incredible clients and candidates. I enjoy developing strong business relationships with my clients and helping them to meet their strategic goals through staffing. Pinnacle was only three years old when I started and it’s been wonderful to see the growth. I truly believe our growth is due to our focus on doing what is right for both our candidates and our clients and never losing sight of their needs.

When I am not at work, I like to spend time with my husband and son. We like to travel and enjoy spending time with our extended family.

DANITA MOORE

Adminstrative Assisant

I grew up in Richmond, Indiana. After graduating high school, I was a professional hair dresser for about 10 years. When I started my family, I transitioned out of hairdressing to stay home with my kids. Once they were in school, I began a career in the local school system. I held several positions during my 15 year tenure there. The 2 longest positions being a media center assistant and then a front office/attendance secretary at the High School.

We moved to the Indianapolis area a little over a year ago to be closer to my son and his family. Our granddaughter was the big motivation for our move!

I am proud to be a part of Pinnacle Partners and enjoy helping others and watching them be successful. I look forward to many years of service with this outstanding company.

Outside of work, I love spending time with my family and playing with my granddaughter.

DANITA MOORE

Adminstrative Assisant

DAVE MILLER

Director of IT Staffing

I grew up in Indianapolis and attended Cathedral High School. I attended the University of Dayton for college where I graduated with a finance major and economics minor. After graduating, I stayed in Dayton to work in the lending business. During my time in college I met my wife, and we married a few years later. Our oldest son was born while we lived in Ohio, and a year later we moved to Indiana for my job, still within the banking industry. I worked as an Account Executive for a large bank over the course of almost four years selling home equity products to broker offices.

In 2007, I joined Pinnacle Partners as an account manager, which continued my sales career but this time in the IT staffing industry. I thoroughly enjoy my time in the staffing industry, both working for Pinnacle Partners and the business relationships we have with our customers.

I have two sons, both of which are very active and involved in sports: swimming, basketball, soccer and football. In my spare time, I am an avid water skier. Many of our family trips are spent relaxing on the water and teaching our children to ski.

KIM SPEERLY

Senior IT Account Executive

I was born and raised in Central Illinois and attended Illinois State University. I soon after started my career as a Technical Recruiter and have been in the IT staffing business since. I have a true passion for helping my clients and candidates find the right match. I was an IT recruiter for about 4 years and then decided to take an Account Executive role so that I could better understand my client’s needs around technology working with an organization representing solutions for IBM, Microsoft, & CISCO. I consulted with customers across North America to provide “Best in Class” solutions. I then took some time to work in the government sector for about 2 years and then jumped back into technology opening up a branch for a Technology Staffing firm in Central Illinois where I spent 5 ½ years growing a very profitable office.

I relocated to Indiana due to my husband’s job and joined Pinnacle Partners as a Senior Account Executive. I kept hearing how Pinnacle dominated the market with their people, process & solutions that they provide to their customers. I am extremely excited to be here and looking forward to doing what I love best and that is helping people! I have been doing this my whole career across the country and look forward to meeting all the clients and connections that I can here in Indiana and getting involved in the local community.

Outside of the office, I enjoy spending time with family and friends and watching a variety of activities with my two girls which are in cheer and play soccer. I am also an active participant in National Charity League-Crossroads Chapter here locally.

MARINA KONOW

IT Research Coordinator

I was born in Biloxi, MS, where my family was stationed while my dad served in the Navy. We ended up moving to Fort Wayne, IN, which was where my parents were originally from. I spent most of my life there, spending time with family, friends, and my running shoes. I attended a small, private high school, and graduated with around 170 students.

When it came time to find a university, I fell in love with IUPUI, located in the downtown part of Indianapolis. I hadn’t heard of it until I was recruited to run there, and I still see it as a gem of the city. (Go Jags)

I was lucky to be a part of the cross country and track team while I was there, which only helped to mold my competitive nature. I am so excited and grateful join the Pinnacle Partners team and to channel my competitiveness into something additional to sports.

In my free time, I like to hang out with friends and family (just like everyone, I know). I also enjoy reading and circling places on my Europe map of places I’d like to travel to. Any suggestions, just let me know.

ALESIA ROBINSON

ADMINISTRATIVE RECRUITER

I am from Whiteland, IN. I did move a lot as a kid (Army Brat), I lived in Germany for a couple of years before moving back to Indiana permanently. I graduated from Ball State University with a Bachelor’s Degree in Psychology. I was involved in many on campus organizations, including Kappa Delta Sorority and raising funds and participating in Riley Children’s Hospital’s Dance Marathon. Pinnacle Partners is my first career out of college. I cannot wait for the opportunity, experience, and relationships that being an Administrative Recruiter for Pinnacle will bring me.

Outside the office I enjoy binge watching Netflix shows and being with friends, family, and my dogs. I would love to travel more and adopt a dog in the future.

BRENNAN OLVANEY

Engineering/Manufacturing Account Manager

I was born in Indianapolis and moved to Virginia, Montana, and then back to Indianapolis before I was 9 years old. Since 1998, I have lived in Indianapolis and went to Cathedral High School, and then attended Indiana University afterwards. I graduated in 2012 with my Bachelor’s Degree in Public and Non-Profit Management, and a Business Minor.

From 2012-2019, I worked for Aerotek in multiple departments. Pinnacle Partners recruited me in Mid-2019 and I started in June and will be assisting in building the Manufacturing/Engineering Division.

On a personal note, I got married in August of 2018 and do not have children (yet!). My Hobbies include the gym, being outdoors, fishing, and traveling.

JENNIFER HASLETT

IT RECRUITER

I grew up in Indianapolis and attended North Central High school, where I graduated with honors. I earned 2 Bachelor’s degrees from Indiana University- Purdue University, Indianapolis – Economics and Communication. I am married to an amazing husband and we have a pittie at home, “Zoey” who we adore.

The majority of my work history has been in sales (Telecommunication and Advertising). In 2019, I joined Pinnacle Partners as an IT recruiter. I can draw many parallels to my time in sales and have really enjoyed helping people find their next great job in IT! I am confident that I can help any talented IT professional excel in the Indianapolis job market.

In my time off, I enjoy travel and am passionate about seeing the world. I’ve been all over but consider the Caribbean to be my absolute favorite place to visit. When I’m not at work (or on vacation), I enjoy live music, playing with my dog and spending time with my family and friends. I am also passionate about and involved in many philanthropic organizations and projects.

SCOTT ADAMS

Senior IT Recruiter

I’ve resided local to Indianapolis, IN my entire life, graduating from Noblesville High School. I then graduated from Ball State University with a Bachelor’s of Science Degree in Hospitality Management with a Minor in Marketing.

I have a previous 10 (+) year career in Food & Beverage, but I made the transition to Recruiting in 2011, supporting Salem International University as an Online Admissions Recruiter. This was a fabulous experience in that I was able to be the catalyst for many students who found themselves on a non-traditional, educational path. In the Spring of 2013, I began my career in Talent Acquisition, building meaningful relationships, providing top talent and being absolutely engaged at every level. Industries I’ve successfully supported include Enterprise Banking, State and Federal Government, Automotive and Medical Device Engineering.

I’ve been happily married to my wife, Brittany, since November of 2010, and we have 2 daughters, Olivia and Quinly. We still frequent Deer Creek, and yes, I still call it Deer Creek! I enjoy cooking, the gaming industry, big-family holidays, and I’m very excited to be a part of the continued success of Pinnacle Partners.

FRED JONES

Senior Engineering/Manufacturing Recruiter

I was born and raised in northern Indiana and attended the University of Evansville earning a Bachelor of Science degree in Sports Management. Baseball has been an integral part of my life, having played both collegiately and with the New York Yankees farm system. After spending the next few years in sales, I relocated to Indianapolis in 2010.

My staffing career began as a recruiter in 2011 and have not looked back. I’ve spent the majority of my time in the Engineering & Manufacturing space across several industries both locally and nationally. I joined Pinnacle Partners in February 2020 to assist in building the Engineering/Manufacturing Division as a Senior Engineering/Manufacturing Recruiter.

Outside of the office, I enjoy spending time with family and friends as well as try to carve out time to fish whenever possible. I’ve been happily married to my wife, Stephanie, since July 2010, and we have 2 children, Braxton and Adelyn.

EMILY ROBERTSON

Engineering/Manufacturing Account Manager

I was born and raised in the small town of Walton, Indiana. After high school graduation, I moved to Lexington Kentucky where I studied Business Communication and Organizational Leadership at the University of Kentucky. Go Cats! In 2017, I moved to Indianapolis and worked for Aerotek in the Engineering and Environmental division for about three years. In July 2020, I moved to Pinnacle Partners where I will be supporting the Engineering and Manufacturing team from a sales standpoint.

When I am not working, I love spending time with my fiancé (husband come June 2021) and our Aussiedoodle, Nala! You can find me spending most of my free time with family and friends, cooking/baking, teaching Nala new tricks or hanging out outside!

MIKE ROACH

Senior IT Account Executive

I am originally from Canton, OH but have bounced all around the great state of Ohio throughout my life with the most recent stop being in Cincinnati. My wife and I reside in Cincinnati (Montgomery/Blue Ash) area with our three children-ages, 16, 11 and 5. I started my career in Staffing in 2011 where I started as Recruiter in the Engineering Field, I then moved into IT 2 years later. In my free time, you can catch me spending time with Family/Friends, at the Gym, watching the Pittsburgh Steelers or Ohio State Buckeye football or on the Golf Course; which is a hobby that I have just recently picked up and am quite the embarrassment! I am extremely excited to come on-board with Pinnacle to help grow our presence in Cincinnati!

I started my career in Staffing in 2011 where I started as Recruiter in the Engineering Field, I then moved into IT 2 years later. In my free time, you can catch me spending time with Family/Friends, at the Gym, watching the Pittsburgh Steelers or Ohio State Buckeye football or on the Golf Course; which is a hobby that I have just recently picked up and am quite the embarrassment! I am extremely excited to come on-board with Pinnacle to help grow our presence in Cincinnati!

LAUREN JOHNSON

Engineering/Manufacturing Recruiter

I was born and raised in Shelbyville, IN and graduated from Indiana University Bloomington in 2015 with a degree in Recreational Therapy. I moved to Indianapolis after graduating and took a job with Community Health Network working in Behavioral Health. In 2018, I joined the provider recruitment team at Community Health Network while pursuing my Master’s degree in Human Resource Management from Indiana Wesleyan University. I joined Pinnacle Partners in November 2020 as a Recruiter for the Engineering and Manufacturing division.

I reside in downtown Indianapolis with my boyfriend and our Pit Bull, “Miss.” In my spare time, I enjoy spending time with family and friends, shopping, watching sports, and trying new restaurants around Indianapolis.

PJ RICHTER

Senior IT Account Executive

I have lived in Louisville, KY most of my life however did live in various parts of California for several years. I graduated from the University of Louisville with a Bachelors in Criminal Justice while working 2 jobs to pay for school and support my daughter.

I started my career in staffing in 2002 as a temporary recruiter and quickly moved up to sales, and then management within 2 years. After several years of general staffing and onsite experience I transferred to our Engineering and technology team and grew to manage 3 states, 2 offices and several onsite teams/locations. I joined the team Pinnacle Partners in October of 2020 and look forward to rebuilding my relationships and territory.

Outside of the office I am a single mother to 3 children and a Nonna to an almost perfect 3-year-old little girl. I have coached my daughters cheer/dance teams over the last several years and have been the football/baseball mom for my son’s teams. I remain very active in my families sporting and school activities and enjoy spending time with them, but my preference is while at the beach.

TERI CARLSON

IT Account Executive

I grew up in Indianapolis and attended University of Dayton for college: studying Literature and Sociology. My first role outside college was at Indianapolis Public Library at the brand-new Central Library in activities and event planning. I left to join my ex-husband‘s military career to Northern Italy and North Carolina which resulted in a brief pause in my full-time career. When he was nearing the end, I began as the Director of Boys and Girls Club in the Louisville area. A few life changes lead to me pursuing a path into the recruitment field. I began in Home Health management/recruitment and then transitioned into Administrative recruitment. In summer of 2019 I began in Technical Recruitment and found my fit.

I have two daughters and am engaged to be married. In my free-time I’m driving them to their hobbies, treasure hunting at thrift stores and estate sales, and performing in local theatre and improv/sketch groups. I live on the Indiana side of Louisville but spend most of my time on the Kentucky side of the bridge.