Director of IT Operations (MT474903624)

Location: Indianapolis, IN
Compensation: Up to $115k per year

Pinnacle Partners is assisting our client in their search for a Director of IT Operations. This resource will be a hands on director that will own the core software tool used for claims, eligibility and billing.



  • Develop and maintain processes for supporting users of the system
  • Manage and optimize support and operational cycle processing teams
  • Maintaining awareness of and meet all operational related SLAs
  • Provide Business Analytics to management relative to the system
  • Manage and support any custom infrastructure related to the delivery of the system
  • Evaluate all updates, enhancements and new products related to the system and make recommendations
  • Develop and maintain a high level of industry knowledge relating to Claims Processing and the health insurance administration industry including relevant governmental regulations
  • Map and manage all data flows in and out of the system



  • 10+ years of experience with Claims Processing Systems
  • Working knowledge of EDI and HIPAA transaction sets
  • SQL experience
  • System Administration experience
  • Demonstrated organizational skills
  • Strong written and verbal communication and problem solving skills


This is a Direct Hire opportunity with a salary up to $115k based on experience.