Customer Service & Admin Staffing Solutions
Find the Right People to Power Your Front Office, Support Teams, and Customer Experience
Finding the Perfect Fit Isn’t Easy — But It’s What We Do Best
At Pinnacle Partners, we understand the unique challenges of filling customer service and administrative positions. These roles require more than just basic qualifications — they demand professionals who are reliable, adaptable, and skilled at balancing people and process.
With over 25 years of experience in Central Indiana, we’ve helped countless businesses find the talent they need to keep operations running smoothly, customers satisfied, and teams supported.
Common Challenges in Customer Service & Admin Hiring
Hiring managers know the reality: these roles can make or break daily operations — but filling them with the right people is often easier said than done.
Identifying the Right Skills
Administrative and customer service roles require a blend of technical proficiency and soft skills. From mastering office software to navigating tough customer conversations, the right candidate needs to wear multiple hats — and wear them well.
Limited Time to Hire
When a front-desk role is open or a call center is understaffed, time is not on your side. Yet finding someone who not only qualifies on paper but also fits your company culture can feel like searching for a needle in a haystack.
High Turnover
These positions can be fast-paced and demanding, leading to frequent burnout and turnover. Constant recruiting and onboarding drains time and productivity.
How Pinnacle Helps You Hire Smarter
We’re not just filling seats — we’re finding the perfect fit. Our approach is designed to reduce turnover, increase productivity, and save you time at every stage.
Targeted Recruiting
With our deep knowledge of the Central Indiana talent market, we know where to find candidates with the specific skill sets and experience you need. We don’t rely on job boards alone — we tap into our extensive referral networks and proprietary database.
Rigorous Screening Process
Our team goes well beyond the resume. We conduct detailed interviews, test for key administrative or customer service competencies, and assess each candidate’s cultural alignment with your team.
Reduced Time to Hire
From sourcing and vetting candidates to scheduling interviews and managing offers, we handle the entire hiring process so you can focus on running your business — not chasing resumes.
Reduced Turnover
By matching the right people to the right roles from the start, we help you build strong, stable teams. We also offer onboarding and retention support to keep your new hires engaged and successful.
Roles We Specialize In
Whether you need someone to manage a front desk, support your executives, or represent your brand to customers, Pinnacle has you covered.
Administrative & Office Support
Administrative Assistants
Executive Assistants
Office Managers
Data Entry Specialists
Receptionists
Project Coordinators
Customer Service & Support
Call Center Representatives
Client Support Specialists
Help Desk Agents
Customer Retention Associates
Front Desk Coordinators
Technical Support Reps
Need help with a niche role? Contact us — we’ll customize the search to fit your unique needs.
Flexible Staffing Models Built Around You
We understand that every business has different staffing needs. That’s why we offer multiple hiring models to give you flexibility and control.
Temporary Staffing – Fill immediate gaps during peak periods, absences, or projects
Temp-to-Hire – Evaluate performance and fit before committing to a full-time hire
Direct Hire – Secure career-minded professionals for permanent roles
Remote & Hybrid Staffing – Access a wider pool of talent with virtual and hybrid options
25+ Years of Experience Makes a Difference
For more than two decades, Pinnacle Partners has been the trusted staffing partner for Central Indiana employers. Our track record speaks for itself: we’ve helped businesses improve efficiency, enhance customer satisfaction, and build reliable, long-term support teams.
Whether you're scaling operations, covering leaves, or building a stronger customer experience team, Pinnacle delivers proven results through a personalized, relationship-first approach.